Privacy Policy — How nogo88 Protects Your Data

1 Introduction

This Privacy Policy ("Policy") describes the practices of nogo88 ("nogo88", "we", "us", "our") with respect to the collection, use, storage, disclosure, and protection of personal information provided by users ("Player", "User", "you") of the nogo88 online gaming platform accessible at nogo88.win ("Platform").

By registering an account on nogo88, making a deposit, or otherwise accessing any feature of the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not consent to this Policy, you must discontinue use of the Platform immediately.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming page, both of which form part of your agreement with nogo88. All content on the nogo88 Platform is intended for adults aged 18 years and above only.

2 Personal Data We Collect

nogo88 collects the minimum personal data necessary to operate a safe, compliant, and enjoyable gaming platform. The categories of personal data we may collect include:

Category	Examples of Data Collected	Purpose
Identity Data	Full name, date of birth, national ID or passport number	Account registration, KYC verification, age verification
Contact Data	Mobile phone number, email address	Account communications, two-factor authentication, support
Financial Data	bKash/Nagad/Rocket account number, bank account details, transaction history	Payment processing, withdrawal verification, fraud prevention
Technical Data	IP address, browser type, device model, operating system, session timestamps	Platform security, fraud detection, service optimisation
Usage Data	Games played, bets placed, session duration, betting history, bonus activity	Personalisation, responsible gaming monitoring, analytics
Communication Data	Support chat logs, email correspondence, feedback submissions	Customer support, service improvement, dispute resolution
Location Data	Country and region (derived from IP address)	Geo-restriction compliance, localisation

3 How We Collect Your Data

nogo88 collects personal data through the following channels:

• Direct Submission: Information you provide when creating an account, completing KYC verification, submitting a support request, or participating in a promotion.
• Automated Technologies: Data collected automatically when you browse or interact with the Platform, including via cookies, web beacons, server logs, and similar tracking technologies.
• Payment Partners: Financial data shared with us by our payment processing partners — including bKash, Nagad, Rocket, Upay, and linked banking institutions — during deposit and withdrawal transactions.
• Third-Party Verification Providers: Identity and fraud-check data received from KYC service providers and anti-money laundering screening services during account verification.
• Game Providers: Aggregated gameplay and wagering data relayed to nogo88 by our certified game studio partners including Pragmatic Play, Evolution, PG Soft, JILI, Spribe, and Microgaming.

4 How We Use Your Personal Data

nogo88 processes your personal data only for the purposes described below. We rely on the following legal bases for processing:

• Contract Performance: Processing necessary to operate your nogo88 account, process deposits and withdrawals, and deliver the gaming services you have requested.
• Legal Obligation: Processing required to comply with applicable anti-money laundering (AML), know-your-customer (KYC), and responsible gaming regulations.
• Legitimate Interests: Processing carried out to prevent fraud, maintain platform security, improve our services, and conduct internal analytics — where such interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications and optional personalisation features, where you have provided explicit opt-in consent. You may withdraw consent at any time by contacting our support team.

4.1 Specific Use Cases

Your personal data may be used for the following specific purposes:

• Creating, maintaining, and securing your nogo88 account.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and linked bank accounts.
• Verifying your identity and age in compliance with our 18+ policy and KYC requirements.
• Detecting, investigating, and preventing fraudulent transactions, money laundering, and other prohibited activities.
• Providing customer support in English and Bengali via our 24/7 support team.
• Monitoring gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling.
• Sending transactional communications such as deposit confirmations, withdrawal updates, and security alerts.
• Sending promotional communications about bonuses, tournaments, and seasonal offers — only where you have opted in to receive such messages.
• Improving the Platform through aggregated usage analytics and A/B testing.
• Complying with requests from law enforcement or regulatory authorities where legally required.

5 Sharing Your Personal Data

nogo88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data only in the following limited circumstances:

5.1 Service Providers and Partners

We share data with carefully selected third-party service providers who assist in operating the Platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, BRAC Bank, City Bank, Islami Bank), KYC and identity verification providers, fraud detection services, game studio partners, and cloud infrastructure providers. All such partners are contractually bound to process your data only on our instructions and to maintain appropriate data security standards.

5.2 Legal and Regulatory Disclosures

nogo88 may disclose personal data to government authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or to protect the rights, property, or safety of nogo88, its players, or the public. We will notify you of such disclosures where legally permissible.

5.3 Business Transfers

In the event of a merger, acquisition, asset sale, or restructuring of nogo88, your personal data may be transferred to the successor entity. We will notify affected players prior to any such transfer and ensure that the receiving entity is bound by privacy commitments at least equivalent to those in this Policy.

6 Data Retention

nogo88 retains your personal data for as long as your account remains active and for a period thereafter as required to fulfil our legal, regulatory, and operational obligations. The following retention guidelines apply:

• Account Data: Retained for the duration of your active account, plus a minimum of five (5) years following account closure, in accordance with AML and financial record-keeping requirements.
• Transaction Records: Financial transaction data is retained for a minimum of five (5) years from the date of the transaction.
• KYC Documents: Identity verification documents are retained for the minimum period required by applicable law, typically five (5) years following the end of the business relationship.
• Support Communications: Customer support records are retained for three (3) years following resolution of the relevant query.
• Marketing Preferences: Consent records and opt-out requests are retained indefinitely to demonstrate compliance with marketing regulations.

Upon expiry of the applicable retention period, nogo88 will securely delete or anonymise your personal data in accordance with industry-standard data destruction practices.

7 Security Measures

nogo88 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the nogo88 Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Encrypted Data Storage: Sensitive personal and financial data is stored in encrypted form using AES-256 or equivalent encryption standards.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. nogo88 staff and contractors are granted access only to the data required to perform their specific role.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) on their nogo88 accounts to add an additional layer of protection against unauthorised access.
• Regular Security Audits: The Platform undergoes periodic security assessments and penetration testing to identify and remediate vulnerabilities.
• Incident Response: nogo88 maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected players without undue delay.

While nogo88 takes all reasonable steps to protect your data, no internet-based service can guarantee absolute security. You are responsible for maintaining the security of your account credentials and for notifying nogo88 immediately at [email protected] if you suspect any unauthorised access to your account.

8 Cookies and Tracking Technologies

nogo88 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies and security tokens. They cannot be disabled without impairing core functionality.
• Functional Cookies: Used to remember your preferences, such as your preferred language, display settings, and last-used deposit method, to provide a more personalised experience.
• Analytical Cookies: Used to collect aggregated and anonymised data about how players interact with the Platform, allowing us to identify areas for improvement. No personally identifiable information is used in analytical reports.
• Session Cookies: Temporary cookies that expire when you close your browser, used to maintain your logged-in state during an active gaming session.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of the nogo88 Platform, including the ability to maintain a logged-in session.

9 Your Data Protection Rights

As a player on the nogo88 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of Access: You have the right to request a copy of the personal data that nogo88 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: In certain circumstances, you have the right to request that nogo88 delete your personal data. This right is subject to our legal obligations to retain certain data for AML, KYC, and financial record-keeping purposes.
• Right to Restriction: You have the right to request that nogo88 restrict the processing of your personal data in certain circumstances, for example while a rectification request is being considered.
• Right to Data Portability: Where processing is based on your consent or contract performance, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes. We will cease direct marketing communications immediately upon receipt of an objection.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

nogo88 will respond to all data rights requests within 30 days of receipt. Complex or high-volume requests may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

10 Minors and Age Policy

The nogo88 Platform is strictly intended for adults aged 18 years and above. nogo88 does not knowingly collect personal data from individuals under the age of 18. Age verification checks are conducted as part of our KYC process, and accounts found to be registered by minors will be immediately closed and all funds returned to the verified payment source.

If you are a parent or guardian and believe that a minor has created a nogo88 account or provided personal data to the Platform without your consent, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

11 International Data Transfers

nogo88's primary operations and player data are managed with Bangladesh-based players in mind. However, some of our third-party service providers — including cloud infrastructure, KYC verification, and game studio partners — may process personal data on servers located outside of Bangladesh. Where such international transfers occur, nogo88 takes appropriate steps to ensure that your data receives a standard of protection equivalent to that provided under this Policy, including through contractual data protection clauses with the relevant service providers.

By using the nogo88 Platform, you consent to the transfer of your personal data to countries outside Bangladesh for the purposes described in this Policy, subject always to the safeguards described above.

12 Changes to This Privacy Policy

nogo88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or via a notice on the Platform prior to the changes taking effect.

We encourage you to review this Privacy Policy periodically to stay informed about how nogo88 protects your personal data. Your continued use of the Platform following any published update constitutes your acceptance of the revised Policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way nogo88 handles your personal data, please contact our dedicated data protection team using the details below. Our support agents are available 24 hours a day, 7 days a week, in both English and Bengali.

• Email: [email protected]
• Platform: nogo88.win
• Support Hours: 24/7 — Bangladesh Standard Time (UTC+6)